Refunds and cancellations

Last updated 17 October 2026

If we haven't started, you get your money back. If we got something wrong, we fix it.

Before research starts

Cancel any time before we receive your account list after the intake call and we refund the full amount.

If we can't deliver

If we can't deliver your order, we refund it in full.

If a row is wrong

Tell us within 14 days of delivery if a row was wrong on the date we delivered it, for example a contact who had already left or a company marked active that had closed. We re-research that account free of charge. If we still can't get it right, we credit it at your package's per-account price.

Rows marked Needs More Research are an honest result, not an error: they tell you we couldn't confirm a contact from sources we trust.

After research starts

Once research has started we don't refund completed work, apart from the cases above.

Pilot credit

The full Pilot fee is credited toward a Standard or Territory order placed within 30 days of Pilot delivery.

Social Listening add-on

Cancel the add-on before we start it and we refund it in full.

How to ask

Email hello@grind.bot with your order details. Refunds go back to the card you paid with through Stripe and usually appear within 5 to 10 business days.